BT helps to create telecommunications sales jobs

Telecoms giant BT has pledged to create new telesales jobs during the recession and plans to do so by relocating roles from Indian call centres.

The roles could include new staff being required to work weekend and late-night shifts, which has seen the Communications Workers Union start discussions with the company to ensure unsociable working hours are not forced upon staff.

A BT spokesman said: "We are working closely with the union, which has been supportive of our plans. BT has a responsibility to find work for its permanent workforce and this is just one measure it is taking to protect its direct workforce."

He added that the company has already brought sales jobs back to the UK from India and has not had any issues arise concerning working hours.

The American company TeleTech has recently given a boost to sales jobs in Belfast by creating 80 roles at its base in the city.

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Filed: 02-09-2009